IT Support Technician

The technician maintains the enterprise computing environment by resolving the issues clients face when using computers and the network. An IT technician often troubleshoots on-site computer software or hardware issues. In the field of information technology, the support technician performs an essential task to maintain the computer systems and enhance the desktop support. They also look into day to day operating systems issues for better productivity

Customer support, either internal or external, is of top priority for any IT Support Technician.

Job responsibilities include the following day to day IT Support Technician duties:
  • Installing and configuring IT hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company
  • Establish accounts for new users and assist with password or login problems.
  • Troubleshoot and resolve issues with software or hardware.
  • Researching, testing and evaluating new technology.
  • Maintain procedures and reports that provide technical support to the entire organization.
  • Analyze records and logs to spot underlying trends and potential issues.
  • Support the implementation of new solutions or applications.
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